Return & Repair
To obtain Warranty and Out-of-Warranty Service on Clarity and Ameriphone branded products please contact the appropriate service facility listed below.
Clarity and Ameriphone branded products
6131 Preservation Drive
Chattanooga, TN 37416
Phone: (800) 426-3738
Please call Clarity Customer Support at (800) 426-3738 to obtain a reference code and shipping information for the Canadian Service Center.
Please use the original container if possible, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage. Include the following information:
- A proof-of-purchase indicating model number and date of purchase.
- Bill-to address.
- Ship-to address.
- Number and description of units shipped.
- Name and telephone number of person to call, should contact be necessary.
- Reason for return and description of the problem.
Damage occurring during shipment is deemed the responsibility of the carrier, and claims should be made directly with the carrier.
The following warranty and service information applies only to products purchased and used in the U.S. and Canada . For warranty information in other countries, please contact your local retailer or distributor.
Clarity Products LLC ("Clarity") warrants to the original consumer purchaser that, except for limitations and exclusions set forth below, this product shall be free from defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period"). The obligation of Clarity under this warranty shall be at Clarity's option, without charge, of any part or unit that proves to be defective in material or workmanship during the Warranty Period.
Exclusions from Warranty
This warranty applies only to defects in factory materials and factory workmanship.
Any condition caused by accident, abuse, misuse or improper operation, violation of instructions furnished by Clarity, destruction or alteration, improper electrical voltages or currents, or repair or maintenance attempted by anyone other than Clarity or an authorized service center, is not a defect covered by this warranty. Telephone companies manufacture different types of equipment and Clarity does not warrant that its equipment is compatible with the equipment of a particular phone company.
Under state law, you may be entitled to the benefit of certain implied warranties. These implied warranties will continue in force only during the warranty period. Some states do allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
For purchases made directly from www.clarityproducts.com, you have 30 days from date of purchase to return in “New condition” the product for a full product cost refund, no shipping charges will be refunded. A note must be included to request the refund.
Incidental or Consequential Damages
Neither Clarity nor your retail dealer or selling distributors has any responsibility for any incidental or consequential damages including without limitation, commercial loss or profit, or for any incidental expenses, expenses, loss of time, or inconvenience. Some states do not allow exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you.
Other Legal Rights
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.